Shipping Policy

At The Comfy Step™, each product is meticulously handcrafted upon receiving your order to ensure the highest quality and craftsmanship. Due to the custom nature of our products, the manufacturing process typically takes up to 4 business days during regular periods. Once your order has been completed, you will receive an email notification confirming that your package has been shipped.

Our estimated delivery times range from 7 to 14 business days, depending on your location. However, please note that in rare cases, delivery may take longer due to factors beyond our control, such as carrier delays. You can conveniently track the progress of your shipment by clicking on the following link: Track My Order.

Please note that the delivery time frame provided refers specifically to the time in transit after your order has been shipped and does not include the processing time required to handcraft your item.

In exceptional circumstances, such as supply chain delays or external factors, we reserve the right to extend the shipping period to up to 30 days from the date of purchase. Should this occur, we will keep you informed throughout the process to ensure full transparency and peace of mind.